Deep Cleaning Sutton Terms and Conditions

These Terms and Conditions set out the basis on which Deep Cleaning Sutton provides domestic and commercial cleaning services within its service area. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the individual, business, or organisation booking or receiving cleaning services from Deep Cleaning Sutton.

Company, we, us or our means Deep Cleaning Sutton and any authorised representatives or subcontractors engaged to provide services on its behalf.

Services means any deep cleaning, end of tenancy cleaning, one-off cleaning, regular cleaning, or related cleaning services provided by the Company.

Service Area means the geographical areas in and around Sutton and neighbouring districts in which the Company offers services from time to time.

Cleaner means an employee, contractor, or subcontractor engaged by the Company to carry out the Services.

2. Scope of Services

The Company provides professional cleaning services tailored to residential and commercial premises. The exact scope of each service will be as agreed during booking and confirmed in the booking confirmation. The Company reserves the right to amend service descriptions and offerings at any time, provided that any booking already confirmed will be honoured in accordance with the confirmation details or an agreed alternative.

All Services are subject to availability in the Service Area. The Company does not guarantee coverage for every location and may decline a booking request where travel time, access, safety, or capacity constraints apply.

3. Booking Process

3.1 Bookings may be requested by the Client via the Company’s chosen communication channels, such as online enquiry forms or written correspondence, subject to availability.

3.2 A booking is not confirmed until the Client receives explicit confirmation from the Company specifying the date, time, type of service, and any applicable fees or deposits. Provisional times or estimates given prior to confirmation are subject to change.

3.3 The Client is responsible for providing accurate information about the property and the required work, including property size, number of rooms, condition, access arrangements, and any special requirements. If the information supplied is incomplete or inaccurate, the Company may adjust the price or duration of the Service or decline to proceed.

3.4 The Company reserves the right to refuse or cancel a booking where the Client has previously failed to pay for services, breached these Terms and Conditions, or behaved inappropriately towards staff or contractors.

4. Access to the Property

4.1 The Client must ensure that the Cleaner has safe and reasonable access to the property at the agreed time. This includes access to necessary parking, entry codes, keys, or key collection arrangements, as well as safe access to all areas to be cleaned.

4.2 If the Cleaner cannot gain access due to incorrect details, missing keys, or the Client not being present when required, this may be treated as a late cancellation and the relevant cancellation fee may apply.

4.3 The Client is responsible for ensuring that utilities such as electricity and water are available and functioning during the Service. If the Cleaner cannot complete the work due to lack of utilities, the Company may charge the full or a reasonable portion of the agreed fee.

5. Client Obligations

5.1 The Client agrees to provide a safe working environment and to notify the Company in advance of any known health and safety risks, such as structural issues, hazardous materials, or aggressive animals.

5.2 The Client is responsible for securing or removing valuables, fragile items, and personal belongings before the start of the Service. The Company will exercise reasonable care but cannot accept responsibility for items left in precarious or unsafe positions.

5.3 The Client must not directly engage any Cleaner introduced by the Company to provide services privately outside of the Company’s arrangements during the service relationship or within six months after its termination.

6. Pricing and Quotations

6.1 Prices may be based on property size, number of rooms, estimated time, or a fixed fee. All quotations are given in good faith based on the information supplied by the Client.

6.2 Where the actual condition of the property differs significantly from that described by the Client, or where additional services are requested, the Company may revise the quotation and seek the Client’s agreement before proceeding. If agreement cannot be reached, the Company may cancel the booking or adjust the scope of work.

6.3 All prices are stated in pounds sterling and are inclusive or exclusive of any applicable taxes as clearly indicated at the time of quotation.

7. Payments

7.1 Payment terms will be stated at the time of booking and in the booking confirmation. Payment may be required in full in advance, by deposit with balance due on completion, or by invoice for approved business Clients.

7.2 Acceptable payment methods will be indicated by the Company and may include bank transfer, card payment, or other cashless methods. The Company may choose not to accept cash payments.

7.3 Where payment is due on completion, it must be made on the same day unless otherwise agreed in writing. For invoice terms, payment is due within the period specified on the invoice.

7.4 If payment is not received by the due date, the Company reserves the right to charge interest on the overdue amount at the statutory rate allowable under UK law, as well as reasonable administrative costs incurred in recovering the debt.

8. Cancellations and Rescheduling

8.1 The Client may cancel or reschedule a booking by giving the Company notice within the timeframe specified at the time of booking. Where sufficient notice is provided, no cancellation fee will normally apply.

8.2 If the Client cancels or requests rescheduling with less than the minimum required notice, the Company may charge a cancellation fee of up to the full amount of the booked Service to cover lost time and costs.

8.3 If the Cleaner is unable to carry out the Service due to factors under the Client’s control, including lack of access or unsafe conditions, this will be treated as a late cancellation and the applicable fee may be charged.

8.4 The Company reserves the right to cancel or reschedule a booking due to operational reasons, staff illness, safety concerns, extreme weather, or other circumstances beyond its reasonable control. Where possible, the Company will offer an alternative appointment. If no suitable alternative can be agreed, any pre-paid amounts for the affected booking will be refunded.

9. Service Quality and Complaints

9.1 The Company aims to deliver services with reasonable care and skill. If the Client is dissatisfied with any aspect of the Service, they must notify the Company as soon as reasonably practicable and in any event within 48 hours of the Service being carried out.

9.2 Upon receiving a complaint, the Company will investigate and, where appropriate, offer a remedy which may include re-cleaning of specific areas, a partial refund, or a credit against future services. Any re-clean must normally take place within a reasonable period following the initial visit.

9.3 The Client’s right to a remedy may be affected if they have not allowed the Cleaner reasonable access to the property to address concerns, or where subsequent work by a third party prevents verification of the issue.

10. Liability and Insurance

10.1 The Company holds appropriate insurance cover for its activities, subject to the policy terms and conditions. Details of coverage may be provided on request.

10.2 The Company will not be liable for normal wear and tear, pre-existing damage, defects, or deterioration that would reasonably be expected to occur over time, including but not limited to discolouration of surfaces, old stains that cannot be removed by normal cleaning methods, or damage arising from faulty materials or installation.

10.3 The Company’s liability for any damage caused by its negligence will, to the extent permitted by law, be limited to the lesser of the cost of repair or the current market value of the damaged item, taking into account age and condition.

10.4 The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity, arising out of or in connection with the provision of the Services.

10.5 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded under UK law.

11. Health and Safety

11.1 The Company is committed to maintaining high standards of health and safety for its staff, contractors, and Clients.

11.2 Cleaners may refuse to carry out work that, in their reasonable opinion, presents a risk to their health or safety, including but not limited to working at unsafe heights, handling hazardous materials, or entering areas deemed unsafe.

11.3 The Client must inform the Company in advance of any known hazards at the property, including asbestos, infestation, or potentially dangerous animals. The Company may cancel or modify the Service where such hazards exist.

12. Waste Handling and Environmental Regulations

12.1 The Company will handle waste produced as part of the cleaning process in accordance with applicable UK waste and environmental regulations.

12.2 Unless specifically agreed as part of the booking, the Company will not remove large quantities of household waste, builder’s rubble, hazardous waste, electrical items, or any materials subject to special disposal rules. The Client remains responsible for arranging appropriate disposal of such items using licensed waste carriers or facilities.

12.3 Where waste removal is included in the Service, it will be carried out in compliance with duty of care obligations and any relevant local or national regulations. The Company reserves the right to decline removal of any item it reasonably suspects to be hazardous or unlawful to transport or dispose of.

12.4 The Client agrees not to request or permit the Cleaner to dispose of waste in a manner that breaches environmental laws or local regulations.

13. Property Keys and Security

13.1 If the Client provides keys or access devices, the Company will take reasonable care to safeguard them and will use them solely for the purpose of providing the Services.

13.2 The Company will not be liable for any loss arising from keys or access devices that were already duplicated, copied, or otherwise compromised before being provided to the Company.

13.3 Upon termination of services, any keys or access devices held by the Company will be returned to the Client by an agreed method.

14. Force Majeure

14.1 The Company will not be in breach of these Terms and Conditions, nor liable for delay or failure to perform its obligations, where such delay or failure results from events, circumstances, or causes beyond its reasonable control, including but not limited to severe weather, natural disasters, strikes, transport disruption, or government restrictions.

15. Privacy and Data Protection

15.1 The Company will process personal data in accordance with applicable UK data protection laws. Information supplied by the Client will be used only for the purposes of managing bookings, providing services, processing payments, and handling queries or complaints, unless otherwise required or permitted by law.

15.2 The Client is responsible for ensuring that any personal information supplied is accurate and up to date.

16. Amendments to Terms and Conditions

16.1 The Company may update or amend these Terms and Conditions from time to time. The latest version will apply to new bookings made after the date of the change.

16.2 For ongoing or recurring services, the Company will notify the Client of any material changes that may affect their rights or obligations. Continued use of the Services after such notification will constitute acceptance of the updated terms.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, their subject matter, or formation.

18. Severability

18.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed removed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

19. Entire Agreement

19.1 These Terms and Conditions, together with any written booking confirmation or separate written agreement between the Client and the Company, constitute the entire agreement between the parties in relation to the Services and supersede any prior understandings or representations.

By making a booking with Deep Cleaning Sutton or using any of our services, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.